Live Help

If you have a quick question for a librarian, you can chat online with a Librarian by using the chat box below (also available on the home page of this website).


Chat requires JavaScript.

Live Help hours during the spring session - April 6th - June 18th, 2021

Monday - Friday 10am - 4pm

Live Help Hours during the academic year - September 28th - December 5th 2020 and January 11th - April 1st, 2021:

Monday - Thursday 10am - 10pm
Friday 10am - 4pm
Saturday No Service
Sunday 4pm - 10pm

Live Help is closed:

  • Easter (Friday, April 2 - Monday, April 5, 2021)
  • Victoria Day (Monday, May 24, 2021)
  • Canada Day (July 1, 2021)
  • Natal Day (August 2, 2021)
  • Thanksgiving (Oct. 11, 2021)
  • Remembrance Day (Nov. 11, 2021)
  • Christmas Break (Dec. 6, 2020 - Jan. 10, 2021)
  • Nova Scotia Heritage Day (Feb. 21, 2022)

About Live Help: Live Help is an online reference service providing library assistance to universities and colleges in Nova Scotia.

For more information, visit:

Live Help Privacy Policy: Novanet Libraries takes patron privacy and confidentiality very seriously and will never disclose your personal information or requests to any external person, body, or institution. Transcripts of chat transactions may be archived and will only be used for aggregate statistical data for quality assurance purposes before they are destroyed. This aggregate data may be used in research about this reference service. That said, this service uses commercial IM products not housed on Novanet servers so do not send sensitive personal information, log-ins, passwords, etc.



Library News

Thu, April, 1, 2021

Please be advised that our online catalogue will be undergoing maintenance on Monday, April 5th, beginning at 8pm and lasting approximately 1 hour.  Users will still be able to search the catalogue during the... Read more

Fri, February, 26, 2021

The Angus L Macdonald Library and our University Librarian, Sandy Iverson, are pleased to introduce our new blog, "... Read more

Thu, October, 1, 2020

The Angus L. Macdonald Library is excited to announce the removal of late fees on all materials and equipment in our collection effective immediately.  Late fees have also been eliminated on items borrowed from... Read more