Live Help

If you have a quick question for a librarian, you can chat online with a Librarian by using the chat box below (also available on the home page of this website).

Live Help!

Live Help Hours

Live Help service will be closed for the summer from June 22nd to September. 

During the academic year Live Help is available the following hours:

Monday - Thursday 10 am - 10 pm
Friday 10 am - 6 pm
Saturday No Service
Sunday 4 pm - 10 pm

Live Help for the fall 2019 term begins on September 16th and ends on December 6th.

Live Help for the winter 2020 term begins on January 6th and ends on April 3rd. 

The Live Help service will be available from weekdays from 10:00 am to 4:00 pm from April 6th, 2020 to June 19th, 2020.

Live Help is closed:

  • Thanksgiving (October 14, 2019)
  • Remembrance Day (November 11th, 2019)
  • Christmas Break (December 7, 2019 - January 5, 2020)
  • Nova Scotia Heritage Day (February 17, 2020)
  • Easter (Friday, April 10 -- Monday, April 13, 2020)
  • Victoria Day (Monday, May 18, 2020)
  • Summer (end of June to early September)

About Live Help: Live Help is an online reference service providing library assistance to universities and colleges in Nova Scotia.

For more information, visit:

Live Help Privacy Policy: Novanet Libraries takes patron privacy and confidentiality very seriously and will never disclose your personal information or requests to any external person, body, or institution. Transcripts of chat transactions may be archived and will only be used for aggregate statistical data for quality assurance purposes before they are destroyed. This aggregate data may be used in research about this reference service. That said, this service uses commercial IM products not housed on Novanet servers so do not send sensitive personal information, log-ins, passwords, etc.


Library News

Fri, October, 11, 2019

Since the hack of the University’s systems and subsequent shutdown of our local servers in November of last year, library staff have been working to restore access to our digital collections (yearbooks, StFX... Read more

Wed, September, 4, 2019

Get a jump on your papers and research - sign up for one of our Research Skills Workshops today!

Wed, June, 19, 2019

We are happy to announce that access to Gaelstream has been partially restored on a new host ( Read more

Mon, June, 17, 2019

Please be advised that we are migrating our Digital Collections to a new platform over the next few weeks and access to these collections will be limited. If you have an urgent need for items from any of these... Read more

Tue, March, 19, 2019

Please be advised that Google Scholar is not working for off-campus users when accessed via the the Angus L. MacDonald Library website.  Off-campus users will not see the “Check for full text @ X” link, however... Read more