RefWorks Downtime - May 9th, 2020

Please see the announcement from RefWorks regarding planned downtime for Saturday May 9th below.

Dear RefWorks Community, 

To allow RefWorks to more fully leverage the security, scalability, and support of the Ex Libris Cloud infrastructure, we are continuing our activity from February to move the RefWorks data center to a new server. The required work began in December and will be completed in May.

Therefore an additional downtime will take place on May 9, 2020. We are expecting a down time of up to 12 hours for both legacy RefWorks and (new) RefWorks. This is being communicated to all users through the in-app announcement feature.

Important notification:

Down Time for: Legacy RefWorks and (new) RefWorks; RefWorks Citation Manager and Write-n-Cite will be unavailable as well.

When: Starting 9:00 PM Saturday May 9, 2020 Central Time, and for up to 12 hours.

Please share this communication with your colleagues and users. 

Support: If you have any questions, please contact support: https://supportcase.exlibrisgroup.com/s/refworks

 

Sincerely,

RefWorks Product Management Team

 

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