Bulletins

System Maintenance June 7th

Tomorrow, June 7th beginning at 6am, system maintenance will be performed which could result in intermittent outages of network or phone services. 

Multi-Function Printer Fleet Replacement

IT Services and Konica Minolta will be replacing existing shared multi-function printers (MFPs) with new models, beginning next week June 12th-15th.  Upgrades are necessary to ensure efficiency, supportability, and cost-effectiveness of the print/copy fleet. 

 

Schedule:

The following printers are scheduled to be upgraded Tuesday June 12th to Friday June 15th:

 

COADY INTERNATIONAL INSTITUTE - 3RD FL - RM 354

COADY INTERNATIONAL INSTITUTE - MAIN FL - RM 136

Remote Assistance Agent for Windows Computers

IT Services will be implementing a remote assistance agent for Windows computers on campus.   Some support requests can be expedited if you choose to share your screen with IT Services support staff.  This will enable us to support your computer remotely, reducing time to service.  Over the next coming days installation of this feature will be automatic.  A restart will be required to use the agent.   
 

Telephone System Maintenance - May 9th

Bell Aliant will be conducting repair and maintenance on Wednesday May 9th between 9am and 4pm which will affect Immaculata and Camden.   Between these hours there will be no telephone service in these buildings.

Banner and mesAMIS Service Disruptions

IT Services is working on the issue causing the intermittent disruptions for Banner and MesAMIS.  We anticipate the problem will be resolved soon.

Your role in Cyber Security

You play a critical role in the defense against malware and phishing emails.

During the past few weeks, StFX has been targeted with a higher than normal volume of spam and phishing email. These messages contain fake notices regarding account closures/upgrades, package/file delivery, order status or financial transactions. Most messages contain an attachment with an infected file or a link to a malicious website and many are crafted to look like official StFX notices.

Copyright Infringement Notices ­- What You Need to Know

Under a provision of the Canadian Copyright Act, if you use the StFX network to download content (e.g., books, images, music, movies, or TV shows) which may have been illegally posted to the Internet, it is possible that you could receive a copyright infringement notice related to this activity.

NETWORK SERVICE INTERRUPTION THURSDAY AUGUST 31

IT Services will be performing required network maintenance between 5:00 AM and 7:00 AM on Thursday August 31st. During this time period there will be disruptions to network services on campus

IT SERVICES WEBSITE AND CLIENT PORTAL LAUNCH

IT Services is excited to be launching our new Website and along with it a Client Portal for our new request tracking system, TeamDynamix on August 22nd.  The Client Portal will provide the campus community with a single, accessible location that allows students, faculty, and staff to:

•   Submit new requests for services and support. Requesting help though the Service Catalog will ensure your ticket is properly categorized and will be routed to the appropriate resource faster than sending an email to IT Services that needs to endure triage and dispatching.

MyPassword Service Update

As announced this Spring, StFX is rolling out a new password manager tool on Monday July 24th.   This password manager service was selected for its integration with our current systems, particularly Office 365.  There will now be a single password reset tool for all StFX (webfx) accounts.
 
What does this mean for me?
 

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